Effective Date: October 2025

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1. Introduction

Luminescence Creative Counselling (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website at www.luminescencecreativecounselling.com or contact us by email at info@luminescencecreativecounselling.com.

By using this website, you consent to the terms of this Privacy Policy.

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2. Information We Collect

We collect only the information necessary to provide you with our counselling and support services or to respond to your inquiries. The types of information we may collect include:

• Personal Information: Your name, email address, phone number, and any information you choose to share through our contact forms.

• Session or Booking Information: If applicable, details required to schedule or manage appointments.

• Technical Information: Data such as your IP address, browser type, and pages visited — collected automatically through cookies and analytics tools to help improve our website’s performance.

We do not collect payment details through this website.

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3. How We Use Your Information

Your information may be used to:

• Respond to your inquiries and provide requested services

• Schedule appointments or consultations

• Send administrative communications such as confirmations or updates

• Improve our website, services, and user experience

• Meet legal and professional obligations

We will not use your information for marketing without your explicit consent.

 

4. How We Protect Your Information

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Only authorized personnel have access to client information, and all data is stored securely in compliance with Canadian privacy regulations (PIPEDA).

 

5. Sharing of Information

We do not sell, rent, or trade personal information.
Information may be shared only when:

• Required by law or court order

• Necessary to protect your safety or the safety of others

• You have provided explicit consent

If we work with third-party service providers (e.g., email or booking platforms), they are required to maintain the same level of privacy protection.

 

6. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand website traffic and improve functionality. Cookies do not identify individual users. You can disable cookies in your browser settings at any time.

 

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Ask for corrections or updates to your data

• Withdraw consent for future communications

• Request deletion of your information (subject to legal or professional record-keeping requirements)

To make a request, please contact us at info@luminescencecreativecounselling.com.

 

8. Retention of Information

Personal information is retained only as long as necessary to provide services, comply with professional regulations, or meet legal obligations.

 

9. External Links

Our website may contain links to other websites for your convenience. We are not responsible for the privacy practices or content of external sites.

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10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
Email: info@luminescencecreativecounselling.com
Website: www.luminescencecreativecounselling.com